Grievance Redressal & Complaints Mechanism
Dedicated framework ensuring timely resolution of client concerns and complaints.
1. Our Commitment to Fair Customer Service
At Settle Loan Expert, we hold ourselves to the highest standards of transparency, confidentiality, and professional integrity. If you have any grievance or complaint regarding our advisory services, representative conduct, or data handling, we have established a formal escalation matrix to resolve your concern promptly.
Designated Grievance Redressal Officer
Officer Name: Principal Grievance Officer
Designation: Head of Client Relations & Regulatory Compliance
Email: grievance@settleloanexpert.in (or cc: support@settleloanexpert.in)
Direct Helpline: +91 88609 41586
Postal Address: Sector 49, Sohna Road, Gurugram, Haryana 122018, India
Working Hours: Monday – Saturday: 10:00 AM – 7:00 PM IST
2. Escalation Hierarchy & Timelines
Level 1: Primary Advisor / Desk Support
Submit your query or concern directly to your designated case manager or via our helpline at +91 88609 41586. Expected response time: Within 24 to 48 business hours.
Level 2: Escalation to Grievance Officer
If the issue is not resolved satisfactorily at Level 1, write to grievance@settleloanexpert.in with your reference number. A senior officer will investigate and furnish a formal written resolution: Within 7 business days.
3. Regulatory Complaints Against Lenders
Please note that complaints regarding unlawful conduct by third-party bank recovery agents (harassment, intimidation, calls outside permissible hours) should also be reported to your lending bank's Principal Nodal Officer (PNO) and, if unresolved after 30 days, to the RBI Integrated Ombudsman (cms.rbi.org.in). Our team assists enrolled clients in drafting these formal regulatory complaints.